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Home / Contact Us / Warranty

Warranty

At Hearing Supermarket, we offer a two-year warranty on all hearing aids and a one-year warranty on all accessories.

Warranty

What does the warranty cover?

If you have issues with your hearing aids and accessories that have occurred through general usage or daily wear and tear, our warranty will cover:

  • Any broken components under normal use
  • Any defects in materials used in manufacture
  • Any lack of functionality after general wear and tear

What will we do if you have issues with your product?

If your new hearing aids or hearing aid accessories have stopped working through no fault of your own, then you can send the product back to us. We will repair the device if possible, or exchange it with a new product if it is beyond repair.

How long does the warranty last?

All hearing aids will be under warranty for two years from the date of purchase. All hearing aid accessories will be under warranty for two years.

What does the warranty not cover?

The warranty will not cover:

  • Damage of the device resulting from negligence
  • Damage of a device resulting from unauthorised modification of a product
  • Theft or loss of the device
  • Damage due to not adhering to the recommended care and upkeep of the device

How can you claim your warranty?

First, get in touch with our customer service team. They will help you ascertain whether your device is under warranty with us.

You will be asked to provide a proof of purchase and to send the device back to us along with all accessories that were included in the original package. It will be your responsibility to cover any nominal shipping and handling fees.

Upon receipt of the product, we will be in touch with you to keep you up to date with the process.

Leading brands

We only stock leading brands who create high-quality hearing aids that can last a lifetime.

Browse all brands

Hearing Supermarket is a trading style of Crura Limited

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Hearing test

Before starting the hearing test we need a few details about your gender and age and to make sure your sound settings are adjusted correctly.

Find a quiet area

For best results.

Use headphones

To test left and right independently.

Provide consent

Agree to our privacy policy for your results.

Privacy Policy

In order for us to process personal data and provide a test result, we need our consent upon completion. Your privacy is important for us, therefore, you must read our privacy policy before you continue with our test. You will find it here.

Pick gender

Pick age

Do you have a constant ringing or buzzing in 1 or 2 ears?

Have you recently suffered a head injury?

Have you received medical help for this injury?

Do you have difficulty hearing other people clearly and misunderstanding what they say, especially in noisy places?

Do you have to ask people to repeat themselves often?

When listening to music or watching TV do you have the volume higher than other people need?

Do you have difficulty hearing on the phone?

Do you find it hard to keep up with a conversation?

Do you get tired or stressed from having to concentrate while listening?

Get setup for the audio test

Set volume to 50% and remove any hearing aids or devices before start.

Can you hear the test sound?

ask them to try an alternative pair of headphones.

not ask them to check their device to make sure volume is ‘on’.

Can you hear this sound in your left ear?

Can you hear the test sound?

Can you hear this sound in your right ear?

Can you hear the test sound?

Can you hear this sound in your left ear?

Can you hear the test sound?

Can you hear this sound in your right ear?

Can you hear the test sound?

Can you hear this sound in your left ear?

Can you hear the test sound?

Can you hear this sound in your right ear?

Can you hear the test sound?

Can you hear this sound in your left ear?

Can you hear the test sound?

Can you hear this sound in your right ear?

Can you hear the test sound?

Can you hear this sound in your left ear?

Can you hear the test sound?

Can you hear this sound in your right ear?

Can you hear the test sound?

Can you hear this sound in your left ear?

Can you hear the test sound?

Can you hear this sound in your right ear?

Can you hear the test sound?

Can you hear this sound in your left ear?

Can you hear the test sound?

Can you hear this sound in your right ear?

Can you hear the test sound?

Can you hear this sound in your left ear?

Can you hear the test sound?

Can you hear this sound in your right ear?

Can you hear the test sound?

Can you hear this sound in your left ear?

Can you hear the test sound?

Can you hear this sound in your right ear?

Can you hear the test sound?

Do You Have Acccount ?

Get Your Results

Please ensure your details are correct as results will be emailed to you and displayed on the next screen.

Your results

Results indicate you may have:

Mild hearing loss

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Do You Have Acccount ?

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When talking on a telephone, do you understand what people say better in one ear than the other?

Did the hearing loss in either of your ears develop suddenly?

Have you ever had a sudden permanent change in your hearing?

Do you have hearing loss in only one ear?

Do you hear better in one ear than the other?

Does your hearing change from day to day?

As an adult, have you ever had more than one infection in the same ear during one year?

Have you ever noticed pus, blood or other active fluid discharge from your ear?

Have you ever been told by a physician that you have Meniere’s disease?

Overall, how would you rate your health?

How often do you have dizziness?

How would you rate your balance?

Do you have tinnitus, such as ringing, roaring, or cricket-like sounds in your ears?

Have you ever had any of the following symptoms lasting longer than 10 minutes?

Sudden drop in hearing in one or both ears

A rapid change in vision in one or both eyes

In the past 3 months, have you had any of the following symptoms?

Any persistent discharge from either ear

Pus or blood in your ears

Any persistent pain in or around either ear

A change in hearing in one or both ears

A head cold or sinus problem that made your hearing worse

Dizziness

Fell because of poor balance

A persistent or recurring headache

Recurring fever, night sweats, chills

Your results

C.E.D.R.A score: 0