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Use our online resource centre to help find information and answers to any questions you may have.

Delivery policy

We will make every effort to dispatch your orders as quickly as possible. In most cases we will dispatch orders within 48 hours of order receipt, (assuming we have been able to carry out any necessary assessments on your hearing which are required for certain products). We will contact you if this is not possible. All non-hearing aid orders will be delivered by on a next working day basis.

Delivery of the order will be made to the address provided by you at the time you placed your order.

If your order is not delivered safely within a reasonable number of days of you receiving notification of dispatch, you should contact us. Please check your order when received for any damage or missing items.

In the case of non delivery, if either Hearing Supermarket or our courier is at fault, you will be offered the choice of a full refund or re-delivery.

Returns policy

We offer a  30-day money back guarantee policy in the unlikely scenario where you are not happy with any item you have bought from Hearing Supermarket. You can return orders to us up to 30 days after it has been dispatched for replacement products or full product refund. Please contact us before returning any item.

If you wish to return goods after 30 days please contact our customer service department to see whether a return is appropriate.

To return please contact us. We advise that you obtain proof of postage from the post office when returning any item to us and we will notify you by email when your returned products have been received.

For more details please see our terms and conditions. Your statutory rights are not affected.

Privacy Policy

This privacy policy sets out how we use and protect any information that you give when you use this website. We are committed to ensuring that your privacy is protected. Should we ask you to provide certain information by which you can be identified when using this website, then you can be assured that it will only be used in accordance with this privacy statement. We may change this policy from time to time by updating this page. You should check this page from time to time to ensure that you are happy with any changes.

What we collect

For the purpose of making an enquiry or placing an order, our website may collect the following information. Your name and appropriate contact information including email address, address, preferences and interests. Other information relevant to customer surveys and/or offers may also be requested.

What we do with the information collected

We require this information to understand your needs and provide you with more information for the product(s)/service(s) you have requested. Your information may also be stored in a CRM system for Internal record keeping. We may use the information to improve our products and services. We may periodically send promotional emails about new products, special offers or other information which we think you may find interesting using the email address which you have provided. From time to time, we may also use your information to contact you for market research purposes. We may contact you by email, phone, fax or mail. We may use the information to customise the website according to your interests. If at any time you wish for us to cease contacting you with items that may be of interest, please contact us.

When you request information on or place orders for our products or services that are shown on our site (“Information”), through our online forms or otherwise, we may:

Contact you by telephone, SMS, email or post with the Information;

Contact you by telephone, SMS, email or post to confirm or verify your contact details or the details of your request; and/or

Pass on your personal information and the details of your request to selected suppliers of the products or services for which you have requested Information, who may contact you directly by telephone, SMS, email or post.

We may also use your personal and other information in the following ways:

To contact you by telephone, SMS, email or post to ask about your experiences with the selected suppliers and request feedback. This might be in the form of survey questions, for example.

To contact you by telephone, SMS, email or post with information about other products and services (ours and third parties’) in which we think you may be interested.

To pass on your personal information to selected suppliers of other products or services in which we think you may be interested, who may contact you directly by telephone, SMS, email or post.

If you consent, to pass your contact details, including your email address, to organisations that have a relationship with you to enable such organisations to update their records.

To facilitate communication between you and our customers (i.e. suppliers of some of products and services that are shown on our site).

To carry out our obligations arising from any contracts entered into between you and us.

To enable you to access and use our site and services.

To ensure that the content on our site is presented in the most effective manner for you and for your computer, and improve our site.

To notify you about changes to our site or services.

We may also use, and provide anonymised aggregated information about our site users.

Security

Website Security

We are committed to ensuring that your information is secure. In order to prevent unauthorised access or disclosure, we have put in place suitable physical, electronic and managerial procedures to safeguard and secure the information we collect online.

Payment Security

We will take reasonable technical and organisational precautions to prevent the loss, misuse or alteration of your personal information. We will never store your credit/debit card information on our website. All electronic transactions you make to or receive from us will be encrypted using SSL technology [insert details of electronic payment provider] Of course, data transmission over the internet is inherently insecure, and we cannot guarantee the security of data sent over the internet. You are responsible for keeping your password and user details confidential. We will not ask you for your password.

External Links

Our website may contain links to other websites of interest. However, once you have used these links to leave our site, you should note that we do not have any control over that other website. Therefore, we cannot be responsible for the protection and privacy of any information which you provide whilst visiting such sites and such sites are not governed by this privacy statement. You should exercise caution and look at the privacy statement applicable to the website in question.

Terms & Conditions

Any Order and subsequent purchase of products (as defined below) or services from Crura Ltd shall be governed by the following terms and conditions. Please read them carefully.

THESE TERMS AND CONDITIONS DO NOT AFFECT YOUR STATUTORY RIGHTS AS A CONSUMER.

In these Conditions: “Crura Ltd” is trading on the internet at www.hearingsupermarket.co.uk and by mail order to: Hearing Supermarket,  77-79 Stokes Croft, Bristol, England, BS1 3RD

“We” / “Us” / “Our” refers to Crura Ltd, “You” / “Yours” refers to the Customer.

Crura Ltd is a company registered in England and Wales with the Company Number: 12707714, and VAT registration number: 353 6928 71.

Registered office: 77-79 Stokes Croft, Bristol, England, BS1 3RD

Customer Obligations

By submitting your order to Hearing Supermarket you confirm:

You are aged 18 or over.

Orders for Goods

Orders to Crura Ltd must be submitted either via the web at www.hearingsupermarket.co.uk.

Submission of an Order represents an offer to purchase products from Crura Ltd, and we may confirm receipt of this offer via email

Orders are only accepted by us once your payment has been processed and you have passed any online assessments. We will confirm acceptance of your order via email. Crura Ltd will constitute acceptance of our privacy policy.

For all subscriptions purchase you agree for Crura Ltd to check your credit report and credit score.

Limitations of Supply

We will make a reasonable effort to ensure that all orders are fulfilled; however we cannot guarantee the availability of products. If the products you have ordered are unavailable, we will attempt to contact you to give you a choice to receive an alternative or a refund. If we are unable to contact you, your order will be cancelled and you will be given a full refund.

Prices and Payment

Prices stated are inclusive of any Value Added Tax (VAT) that may be required to be remitted to tax authorities by Crura Ltd.

We will use best endeavours to ensure the accuracy of the prices and price related information stated on the Site.

However we cannot guarantee that we will not make a mistake and misprice an item inadvertently. If this is the case, we will notify you of the error before your payment is processed. You will then have the choice to either accept the correct price or to cancel your Order.

Delivery and Carriage

We will make reasonable endeavours to ensure your products are dispatched as quickly as possible after placing your order. In most cases we will dispatch your products within 48 hours of order receipt and the passing of any necessary assessments; we will contact you if, for any reason, this is not possible. All orders will be delivered on a next day delivery service. Please note that orders must be placed by 2pm Monday to Friday to guarantee next working day delivery.

Delivery of the products will be made to the address provided at the time you placed your order.

If your products are not delivered safely within a reasonable number of days of you receiving notification of dispatch, you should contact us. Customers should promptly inspect products delivered to ensure products are delivered as expected.

In the case of non-delivery, if either Crura Ltd or our courier is at fault, you will be offered the choice of a full refund or re-delivery.

Returns (of Goods)

Please see our returns policy for full details on dealing with returns.

Copyrights and trademark

The Site’s design, names, text, images, graphics, logo are all owned by, or licensed to, Crura Ltd. They may not be reproduced for any commercial or public purpose without the expressed consent of Crura Ltd.

The “Hearing Supermarket” name or any other registered or unregistered trademarks displayed on the Site may not be used without the prior consent of Crura Ltd.

These Terms and Conditions of Sales should be read in conjunction with Crura Ltd’s Privacy Policy. Your statutory rights are not affected. For more information about your statutory rights, please visit the Department of Trade and Industry’s Consumer Gateway website at: www.consumerdirect.gov.uk.

Your right to cancel

Under the United Kingdom’s Consumer Contracts Regulations 2013, you have the right to cancel the contract for the purchase at any point from the time of ordering until fourteen calendar days after delivery. Please see our returns policy for more information.

Cookie Policy

A cookie is a small file which asks permission to be placed on your computer’s hard drive. Once you agree, the file is added and the cookie helps analyse web traffic or lets you know when you visit a particular site. Cookies allow web applications to respond to you as an individual. The web application can tailor its operations to your needs, likes and dislikes by gathering and remembering information about your preferences.

We use traffic log cookies to identify which pages are being used. This helps us analyse data about web page traffic and improve our website in order to tailor it to customer needs. We only use this information for statistical analysis purposes.

Overall, cookies help us provide you with a better website, by enabling us to monitor which pages you find useful and which you do not. A cookie in no way gives us access to your computer or any information about you, other than the data you choose to share with us. You can choose to accept or decline cookies. Most web browsers automatically accept cookies, but you can usually modify your browser setting to decline cookies if you prefer. This may prevent you from taking full advantage of our website.

Cookies deployed by our website:

  • ensure that functionality operates as intended
  • remember your choices and preferences during and between visits
  • allow you to share pages via social network widgets like Facebook, Twitter and AddThis
  • allow you to interact with our website by leaving comments or opinions
  • post enquiries via our Anti-Spam enquiry form
  • track your visit for statistical analysis, allowing us to improve the usability, speed and security of our website

Cookies are not deployed to:

  • collect any personal identifiable information (without your express permission)
  • collect any sensitive information (without your express permission)
  • pass data to advertising networks
  • pass personally identifiable data to third parties
  • pay sales commissions
  • Your consent for cookie deployment by our website.

Upon your first visit to our website, you may have noticed our banner alerting you to the use of cookies by our website. In compliance with the 2011 EU Cookie Law, our website operates on an ‘Implied Consent’ basis. This means that we will assume that you have opted-in for our website to deploy cookies until you choose to deactivate them within your browser settings or via the instructions below. By default, the majority of popular web browsers automatically permit websites to deploy cookies onto your device. Below you can learn more about the specific cookies deployed by our website, and how they can be disabled. For more information on the EU Cookie Law in the UK, we recommend visiting the Information Commissioner’s Office (ICO) website where you can find the latest information, guidelines and advice on the EU Cookie Law.

Cookies used by our website

Social Network Sharing

We encourage users to share our content and/or like our on profile on the popular Social Media websites Facebook, Twitter, YouTube, Google+ and LinkedIn. In order to make ‘Social Sharing’ accessible, our website utilises widgets either provided directly from the Social Networks and/or via amalgamative widgets from third parties such as AddThis. Cookies and privacy implications from the social networks vary and will be dependent on your nominated privacy settings with each Social Network. Social Sharing buttons will only deploy cookies if you are signed to that respective Social Network at the time of being on our website.

Analytical Tracking

Our website has Google Analytics installed which allows us to track and compile anonymous visitor statistics. The information collected ranges from simple traffic volume to the type of browser you are viewing our website with. This information is valuable to us not just for marketing analysis and quantification, but to improve the usability, security and load speed of our website content. Google Analytics is a popular, secure, flagship webmaster product from Google. The privacy and security of Google Analytics data is a high priority at Google that you can read more about on Google’s Analytics Data Safeguarding page. Google also offer a Google Analytics Opt-out Browser Add-on that will allow you to automatically Opt-out of all websites that track your activity via Google Analytics. No personal information is collected by Google Analytics.

Cookie Consent Check

As mentioned above, upon your first visit our website displays a banner at the top of the page alerting you about cookies being deployed by our website. In order for our website to remember your choice of opting-in, we store an anonymous cookie to remove the alert banner for 28 days. To prevent this cookie being stored, simply do not accept and close the alert. If you have already accepted the alert and you wish to remove the cookie, please clear your cookies within your browser settings.

WordPress

Our website, either in full or in part, is built on the popular open-source CMS framework – WordPress. WordPress utilises cookies to allow visitors to register, login and comment on our website’s content. If you do not wish to participate in commenting on our website, WordPress will not deploy any cookies onto your device. Cookies will only be created by WordPress if you actively register or comment via the clear forms on our website.

Enquiry Forms

Visitors can choose to contact us via enquiry form(s) on our website. In order to prevent spam enquiries, we protect our forms with a ‘CAPTCHA’ challenge to ensure the submission is from a living person, rather than a computer bot. This CAPTCHA challenge creates a cookie that is used only to check the input response from the user is correct. The CAPTCHA cookie does not store any other information from your enquiry.

Google Maps/Places

Our website may have our Google Maps/Places profile embedded within an iframe. Google Maps creates cookies that enable the functionality of their powerful mapping software. No personal information is stored or shared on the cookies deployed by Google Maps/Places

Actual cookies deployed

Below is a table of information which lists all cookies deployed and used on our website.

Cookie Category
Cookie Name
Cookie Description
Google
_utma
A Google Analytics cookie, which keeps track of the number of times, a visitor has been to the site, when their first visit was, and when their last visit occurred.
_utmb
A Google Analytics cookie, which creates a timestamp of the exact moment when a visitor enters a site.
_utmc
A Google Analytics cookie, which creates a timestamp of the exact moment when a visitor leaves the site.
_utmv
Used for reporting in Google Analytics classifying the visitor.
_utmz
A Google Analytics cookie which tracks where the visitor came from, what search engine was used, what link was clicked on, what keywords used, and where in the world the site was accessed from.
PREF, NID
This cookie is set by Google Maps when you load a map of our location
AddThis
loc, uid/uit, psc, di/dt, atuvc/bt/ssc/ssh/sshs/xtc
Allows users to share content via Social Networking websites and email
WordPress
wp-settings, wp-settings-time-
This cookie verifies if you are logged into the website or not.
wordpress_, wordpress_logged_in
WordPress cookie for a logged in user.
comment_author, comment_author_email, comment_author_url
When you enter a comment on this site you will be asked to provide certain information about yourself including your name, email and website address.
Magento
CART
The association with your shopping cart.
CATEGORY_INFO
Stores the category info on the page, that allows to display pages more quickly.
COMPARE
The items that you have in the Compare Products list.
CURRENCY
Your preferred currency
CUSTOMER
An encrypted version of your customer id with the store.
CUSTOMER_AUTH
An indicator if you are currently logged into the store.
CUSTOMER_INFO
An encrypted version of the customer group you belong to.
CUSTOMER_SEGMENT_IDS
Stores the Customer Segment ID
EXTERNAL_NO_CACHE
A flag, which indicates whether caching is disabled or not.
FRONTEND
You session ID on the server.
GUEST-VIEW
Allows guests to edit their orders.
LAST_CATEGORY
The last category you visited.
LAST_PRODUCT
The most recent product you have viewed.
NEWMESSAGE
Indicates whether a new message has been received.
NO_CACHE
Indicates whether it is allowed to use cache.
PERSISTENT_SHOPPING_CART
A link to information about your cart and viewing history if you have asked the site.
POLL
The ID of any polls you have recently voted in.
POLLN
Information on what polls you have voted on.
RECENTLYCOMPARED
The items that you have recently compared.
STF
Information on products you have emailed to friends.
STORE
The store view or language you have selected.
USER_ALLOWED_SAVE_COOKIE
Indicates whether a customer allowed to use cookies.
VIEWED_PRODUCT_IDS
The products that you have recently viewed.
WISHLIST
An encrypted list of products added to your Wishlist.
WISHLIST_CNT
The number of items in your Wishlist.

How to disable cookies

Most modern browsers allow you to control your cookie settings for all websites that you browse. You can disable cookie deployment completely by editing your browser settings, however in doing this you may be limiting the functionality that is displayed on our website. To learn how to disable cookies on your preferred browser we recommend reading this advice posted by Google.

If you are concerned about cookies tracking your movements on the Internet then you may be concerned about spyware. Spyware is the name given to a particular band of cookies that track personal information about you. There are many antispyware programs that you can use to prevent this from happening. Learn more about antispyware software – https://en.wikipedia.org/wiki/Spyware. As mentioned earlier in this page you can also disable Google Analytics on all websites by downloading the Google Analytics Opt-out Browser Add-on.

Leading brands

We only stock leading brands who create high-quality hearing aids that can last a lifetime.

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Hearing test

Before starting the hearing test we need a few details about your gender and age and to make sure your sound settings are adjusted correctly.

Find a quiet area

For best results.

Use headphones

To test left and right independently.

Provide consent

Agree to our privacy policy for your results.

Privacy Policy

In order for us to process personal data and provide a test result, we need our consent upon completion. Your privacy is important for us, therefore, you must read our privacy policy before you continue with our test. You will find it here.

Pick gender

Pick age

Do you have a constant ringing or buzzing in 1 or 2 ears?

Have you recently suffered a head injury?

Have you received medical help for this injury?

Do you have difficulty hearing other people clearly and misunderstanding what they say, especially in noisy places?

Do you have to ask people to repeat themselves often?

When listening to music or watching TV do you have the volume higher than other people need?

Do you have difficulty hearing on the phone?

Do you find it hard to keep up with a conversation?

Do you get tired or stressed from having to concentrate while listening?

Get setup for the audio test

Set volume to 50% and remove any hearing aids or devices before start.

Can you hear the test sound?

ask them to try an alternative pair of headphones.

not ask them to check their device to make sure volume is ‘on’.

Can you hear this sound in your left ear?

Can you hear the test sound?

Can you hear this sound in your right ear?

Can you hear the test sound?

Can you hear this sound in your left ear?

Can you hear the test sound?

Can you hear this sound in your right ear?

Can you hear the test sound?

Can you hear this sound in your left ear?

Can you hear the test sound?

Can you hear this sound in your right ear?

Can you hear the test sound?

Can you hear this sound in your left ear?

Can you hear the test sound?

Can you hear this sound in your right ear?

Can you hear the test sound?

Can you hear this sound in your left ear?

Can you hear the test sound?

Can you hear this sound in your right ear?

Can you hear the test sound?

Can you hear this sound in your left ear?

Can you hear the test sound?

Can you hear this sound in your right ear?

Can you hear the test sound?

Can you hear this sound in your left ear?

Can you hear the test sound?

Can you hear this sound in your right ear?

Can you hear the test sound?

Can you hear this sound in your left ear?

Can you hear the test sound?

Can you hear this sound in your right ear?

Can you hear the test sound?

Can you hear this sound in your left ear?

Can you hear the test sound?

Can you hear this sound in your right ear?

Can you hear the test sound?

Do You Have Acccount ?

Get Your Results

Please ensure your details are correct as results will be emailed to you and displayed on the next screen.

Your results

Results indicate you may have:

Mild hearing loss

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Do You Have Acccount ?

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When talking on a telephone, do you understand what people say better in one ear than the other?

Did the hearing loss in either of your ears develop suddenly?

Have you ever had a sudden permanent change in your hearing?

Do you have hearing loss in only one ear?

Do you hear better in one ear than the other?

Does your hearing change from day to day?

As an adult, have you ever had more than one infection in the same ear during one year?

Have you ever noticed pus, blood or other active fluid discharge from your ear?

Have you ever been told by a physician that you have Meniere’s disease?

Overall, how would you rate your health?

How often do you have dizziness?

How would you rate your balance?

Do you have tinnitus, such as ringing, roaring, or cricket-like sounds in your ears?

Have you ever had any of the following symptoms lasting longer than 10 minutes?

Sudden drop in hearing in one or both ears

A rapid change in vision in one or both eyes

In the past 3 months, have you had any of the following symptoms?

Any persistent discharge from either ear

Pus or blood in your ears

Any persistent pain in or around either ear

A change in hearing in one or both ears

A head cold or sinus problem that made your hearing worse

Dizziness

Fell because of poor balance

A persistent or recurring headache

Recurring fever, night sweats, chills

Your results

C.E.D.R.A score: 0