We will make every effort to dispatch your orders as quickly as possible. In most cases we will dispatch orders within 48 hours of order receipt, (assuming we have been able to carry out any necessary assessments on your hearing which are required for certain products). We will contact you if this is not possible. All non-hearing aid orders will be delivered by on a next working day basis.
Delivery of the order will be made to the address provided by you at the time you placed your order.
If your order is not delivered safely within a reasonable number of days of you receiving notification of dispatch, you should contact us. Please check your order when received for any damage or missing items.
In the case of non delivery, if either Hearing Supermarket or our courier is at fault, you will be offered the choice of a full refund or re-delivery.
We offer a 30-day money back guarantee policy in the unlikely scenario where you are not happy with any item you have bought from Hearing Supermarket. You can return orders to us up to 30 days after it has been dispatched for replacement products or full product refund. Please contact us before returning any item.
If you wish to return goods after 30 days please contact our customer service department to see whether a return is appropriate.
To return please contact us. We advise that you obtain proof of postage from the post office when returning any item to us and we will notify you by email when your returned products have been received.
For more details please see our terms and conditions. Your statutory rights are not affected.
What we collect
For the purpose of making an enquiry or placing an order, our website may collect the following information. Your name and appropriate contact information including email address, address, preferences and interests. Other information relevant to customer surveys and/or offers may also be requested.
What we do with the information collected
We require this information to understand your needs and provide you with more information for the product(s)/service(s) you have requested. Your information may also be stored in a CRM system for Internal record keeping. We may use the information to improve our products and services. We may periodically send promotional emails about new products, special offers or other information which we think you may find interesting using the email address which you have provided. From time to time, we may also use your information to contact you for market research purposes. We may contact you by email, phone, fax or mail. We may use the information to customise the website according to your interests. If at any time you wish for us to cease contacting you with items that may be of interest, please contact us.
When you request information on or place orders for our products or services that are shown on our site (“Information”), through our online forms or otherwise, we may:
Contact you by telephone, SMS, email or post with the Information;
Contact you by telephone, SMS, email or post to confirm or verify your contact details or the details of your request; and/or
Pass on your personal information and the details of your request to selected suppliers of the products or services for which you have requested Information, who may contact you directly by telephone, SMS, email or post.
We may also use your personal and other information in the following ways:
To contact you by telephone, SMS, email or post to ask about your experiences with the selected suppliers and request feedback. This might be in the form of survey questions, for example.
To contact you by telephone, SMS, email or post with information about other products and services (ours and third parties’) in which we think you may be interested.
To pass on your personal information to selected suppliers of other products or services in which we think you may be interested, who may contact you directly by telephone, SMS, email or post.
If you consent, to pass your contact details, including your email address, to organisations that have a relationship with you to enable such organisations to update their records.
To facilitate communication between you and our customers (i.e. suppliers of some of products and services that are shown on our site).
To carry out our obligations arising from any contracts entered into between you and us.
To enable you to access and use our site and services.
To ensure that the content on our site is presented in the most effective manner for you and for your computer, and improve our site.
To notify you about changes to our site or services.
We may also use, and provide anonymised aggregated information about our site users.
We are committed to ensuring that your information is secure. In order to prevent unauthorised access or disclosure, we have put in place suitable physical, electronic and managerial procedures to safeguard and secure the information we collect online.
We will take reasonable technical and organisational precautions to prevent the loss, misuse or alteration of your personal information. We will never store your credit/debit card information on our website. All electronic transactions you make to or receive from us will be encrypted using SSL technology [insert details of electronic payment provider] Of course, data transmission over the internet is inherently insecure, and we cannot guarantee the security of data sent over the internet. You are responsible for keeping your password and user details confidential. We will not ask you for your password.
Our website may contain links to other websites of interest. However, once you have used these links to leave our site, you should note that we do not have any control over that other website. Therefore, we cannot be responsible for the protection and privacy of any information which you provide whilst visiting such sites and such sites are not governed by this privacy statement. You should exercise caution and look at the privacy statement applicable to the website in question.
Terms & Conditions
Any Order and subsequent purchase of products (as defined below) or services from Crura Ltd shall be governed by the following terms and conditions. Please read them carefully.
THESE TERMS AND CONDITIONS DO NOT AFFECT YOUR STATUTORY RIGHTS AS A CONSUMER.
In these Conditions: “Crura Ltd” is trading on the internet at www.hearingsupermarket.co.uk and by mail order to: Hearing Supermarket, 77-79 Stokes Croft, Bristol, England, BS1 3RD
“We” / “Us” / “Our” refers to Crura Ltd, “You” / “Yours” refers to the Customer.
Crura Ltd is a company registered in England and Wales with the Company Number: 12707714, and VAT registration number: 353 6928 71.
Registered office: 77-79 Stokes Croft, Bristol, England, BS1 3RD
By submitting your order to Hearing Supermarket you confirm:
You are aged 18 or over.
Orders for Goods
Orders to Crura Ltd must be submitted either via the web at www.hearingsupermarket.co.uk.
Submission of an Order represents an offer to purchase products from Crura Ltd, and we may confirm receipt of this offer via email
For all subscriptions purchase you agree for Crura Ltd to check your credit report and credit score.
Limitations of Supply
We will make a reasonable effort to ensure that all orders are fulfilled; however we cannot guarantee the availability of products. If the products you have ordered are unavailable, we will attempt to contact you to give you a choice to receive an alternative or a refund. If we are unable to contact you, your order will be cancelled and you will be given a full refund.
Prices and Payment
Prices stated are inclusive of any Value Added Tax (VAT) that may be required to be remitted to tax authorities by Crura Ltd.
We will use best endeavours to ensure the accuracy of the prices and price related information stated on the Site.
However we cannot guarantee that we will not make a mistake and misprice an item inadvertently. If this is the case, we will notify you of the error before your payment is processed. You will then have the choice to either accept the correct price or to cancel your Order.
Delivery and Carriage
We will make reasonable endeavours to ensure your products are dispatched as quickly as possible after placing your order. In most cases we will dispatch your products within 48 hours of order receipt and the passing of any necessary assessments; we will contact you if, for any reason, this is not possible. All orders will be delivered on a next day delivery service. Please note that orders must be placed by 2pm Monday to Friday to guarantee next working day delivery.
Delivery of the products will be made to the address provided at the time you placed your order.
If your products are not delivered safely within a reasonable number of days of you receiving notification of dispatch, you should contact us. Customers should promptly inspect products delivered to ensure products are delivered as expected.
In the case of non-delivery, if either Crura Ltd or our courier is at fault, you will be offered the choice of a full refund or re-delivery.
Returns (of Goods)
Please see our returns policy for full details on dealing with returns.
Copyrights and trademark
The Site’s design, names, text, images, graphics, logo are all owned by, or licensed to, Crura Ltd. They may not be reproduced for any commercial or public purpose without the expressed consent of Crura Ltd.
The “Hearing Supermarket” name or any other registered or unregistered trademarks displayed on the Site may not be used without the prior consent of Crura Ltd.
Your right to cancel
Under the United Kingdom’s Consumer Contracts Regulations 2013, you have the right to cancel the contract for the purchase at any point from the time of ordering until fourteen calendar days after delivery. Please see our returns policy for more information.