Hear to help
Browse our FAQs to find the answers to your questions or contact us if you can’t find what you’re looking for.
How do I choose the right hearing aids for me?
Choosing hearing aids is a personal decision and will depend on what you want from your hearing aids. Our online hearing screener will help you decide on what level of amplification you’ll need, and then our comparison chart has quick explainers on each of the different specifications the hearing aids provide. If your lifestyle requires that you need to listen well in background noise, you’ll want a device that can enhance speech and reduce background interference, or if you particularly struggle listening to speeches or lectures, you might want the ability to choose hearing direction.
What’s the difference between hearing aids and hearables?
Hearing aids are much more complex devices that can help you deal with the multiple different aspects of hearing loss. For example, they can simultaneously block out background noise while amplifying someone’s voice to make a conversation easier to understand, or you can choose to direct your hearing aids to a specific person or sound to hear it better.
A hearable or hearing amplifier, on the other hand, simply makes all sounds louder, which is ideal for specific situations like listening to the TV or in work meetings. An amplifier is designed to be worn only in certain situations, whereas a hearing aid can be worn all the time.
How do I know if I need a hearing aid?
Most people will know if they start to find some things difficult to hear, but our online hearing screener will help you on your way to clarifying any undiagnosed hearing loss. We recommend getting a hearing aid or hearing amplifier as soon as possible, as leaving it until much later can lead to health problems and social isolation.
If you think you’re suffering from hearing loss and it has started to affect your day-to-day life, it might be time to think about hearing aids, or amplifiers like the Olive Smart Ear or the Nuheara IQMax.
Do you sell hearing aids individually or as a pair?
As hearing is unique to each ear, we sell hearing aids individually. Each device will be specifically calibrated to the hearing loss you have in that ear. If you have hearing loss in both ears, you would have to buy two separate devices.
Do I need one hearing aid or two?
If you have hearing loss in both ears, it is possible to only use one hearing aid, but you won’t be getting the most out of the technology. For mild hearing loss, try using a hearable device and see if it is sufficient, but we would recommend using two hearing aids, especially if you have moderate to severe hearing loss in both ears.
Can I return my hearing aids if I don’t like them?
Absolutely! At Hearing Supermarket we offer a 30-day no quibble returns policy. If your hearing aids aren’t working for you, you can contact our support team who will help you calibrate them to your unique hearing profile and give you tips on how to use them. However, we understand that sometimes a type of hearing aid just isn’t right for you, so you can return them free of charge.